Troubleshooting Streaming Video

The Windows Media Player displays but nothing happens?

If you are unable to watch video in the Windows Media Player:

1. Verify that you meet the system requirements (operating system, browser and Windows Media Player) as outlined above.
2. If you meet the system requirements but still have difficulty accessing, we recommend you disable any ad or pop up blocking software tools, including Internet Explorer and Norton Internet Security 2004 Professional, that you may have installed and try again. When pop-up window blocking is enabled, the ad blocking feature automatically blocks the programming code web sites use to open secondary windows, which include the Windows Media Player.
3. You may have problems playing a video when Norton Security Suite is installed.  More info here.
4. Video may not play from behind a firewall.  See Microsoft Windows Media help.