Troubleshooting Streaming Video

I cannot hear the audio. How can I fix this?

To be able to hear the audio on videos, you must have a working sound card and your computer speakers turned on with the volume set at an appropriate level.

If you still receive video without audio:

1. Verify that your system audio works by playing another audio application and/or checking your speaker and headphone wires.
2. You may be experiencing an issue downloading the necessary audio codecs needed to view video. You can remedy the issue by manually downloading and installing them. For more information and to download codecs, click here.