Billing, Payment and Insurance

As a courtesy to our patients, we will bill all surgical procedures to your insurance carrier. You may be responsible, before surgery, for any co-payments and deductible amounts or any non-covered services. Any balance not covered by insurance is your responsibility.

Our patient account representatives are available to meet with you before you schedule surgery to discuss charges and insurance coverage, as well as to answer any questions you have about billing procedures. To reach a patient account representative, please call 734.936.9449.

 

HMO patients

A written referral from your primary care physician authorizing surgery must be provided to your Kellogg ophthalmologist before we can schedule surgery.

No insurance

If you do not have insurance coverage, a patient account representative will meet with you before surgery to discuss payment arrangements.

Cosmetic surgery

If you are having cosmetic surgery, full payment is expected prior to surgery. A patient account representative will meet with you before your surgery is scheduled to discuss fees.

Questions about your bill

If you have questions about your bill after surgery, contact the following U-M Health System customer service representatives. For physician charges, call 800.914.8561 (or 734.647.5225, if local). For hospital charges, such as operating room, room charges, and laboratory fees, call 800.992.9475 (or 734.936.6939, if local).

Overnight Accommodations

The U-M Patient & Visitor Hotel Accommodations Program can assist you with locating and reserving hotel rooms. In addition to the Med Inn, a 30-room hotel on the medical campus, this program includes several national hotel chains near the Health System campus.

To make a reservation, call 800.544.8684 or 734.936.0135 or visit www.med.umich. edu/hotels. A staff member will take your contact information and hotel preferences, and then make your reservations and provide you with directions as well as information about hotel amenities.